Aug 17: Millions of Nokia mobile phone users in India went into panic when they first heard the news that some of the batteries especially the BL-5C batteries may over heat and stop functioning and hence the company has recalled all the 46 million 5C batteries. Soon after users check their Nokia mobile handset and went to their nearest service centre for more information.
The response of the customer care centres and the mobile shop owner further added salt to their worries when they refused to have any kind of information from the company regarding this. However, the company through advertisements in TV and various national newspapers made it clear that it has issued a product advisory and not a product recall considering the safety of the customers. In this case if one spot his batteries as BL-5C then s/he can check the exact condition of the battery by the following methods and may go for replacement if required.
If you find that your battery belongs to the particular category then the company has advised to replace it from the nearest Nokia care centre or Nokia dealer with free of cost. However, the company has requested all its customers not to panic as the current product advisory only constitutes those BL-5C batteries which have been manufactured by the Matsushita Battery Industrial Co.Ltd. of Japan between Dec 2005 and Nov 2006.
Nokia has also made it clear that there is no serious case of injuries or damage, as none of its batteries have been blast and only hundred incidents of overheat have been reported worldwide.
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Comments:
Ved Prakash Dubey
September 2, 2007 at 12:00 AMlalit chauhan
August 20, 2007 at 12:00 AMrespected sir/mam,
I purchase a nokia set-6085 just five days ago now the problem is that the batterie of my set is BL-5C whitch is not save according to your informatoin. so in present I feel some fear about any mishapping may be by the batterie of my phone .so i request to you to give me some helpfull advise .how i use it now
I will wait for your massege. thanks yo
kusum B Pandey
August 20, 2007 at 12:00 AMi have registerd the bzttery number and submitted on Nokia site www.Nokia.co.in on 16th of augeast my Battery Numbaer is
0670400363563N317623107235 but i did nt receive any complaintnumber or e mail from them.
Kindly do the needful at the earliest.
NAVIN
August 19, 2007 at 12:00 AMVERY RIGHTLY SAID THAT WHAT NOKIA HAS TAKEN AS A SFETY MEASURE AND PRECAUTION PEOPLE AND MEDIA HAS MADE IT A PANIC ISSUE
Sir,
I have Nokia mobile whose Model no is 1100. and its battery is BL-5C. with idententication no of 0670400363563M514711808166 which I have registered on your site but it is not matching.But the thing is that I am facing the problem with the battery. Please do the needful or suggest me for the problem which I am facing with your battery. Hoping for the early reply from you